August 02, 2021

Job seekers from my Linkedin network

For the last three years every week (usually a Monday) on Linkedin I post a list of fellow professionals in my network looking for new roles...

November 25, 2021

Maximise your strengths

'Maximise your strengths' a great mantra but do you know what your strengths are and how to maximise them?I found a great free resource to d...

November 20, 2021

Fishes & Ponds by Laura Hillman

I have worked my way up in a variety of contact centre roles for the last 20 years in a well known retailer, starting off in an internal hel...

November 18, 2021

GOOW Newsletter #2

November 18, 2021

Thoughts on the Expo by Tommy Weintraub

As I reflect upon two amazing days together with Erica K. and Franceline Nguyen representing Vend by Lightspeed&nbs...

November 11, 2021

3769 years ago Nanni had a poor customer experience, he decided to do something about it - he wrote a letter of complaint.

3769 years ago in 1750 BC in the city of Ur, which is part of ancient Babylon (now southern Iraq), Nanni has heard a merchant by the name of...

September 20, 2021

Equality - what can Men do ?

Buying a t-shirt is one way to support gender equality as it gives funds too Fawcett and in a small way raises awareness but there are many ...

August 12, 2021

We are failing our agents.

Without front line, customer facing team members – agents - we do not have an industry.  So if they are vital – how well ar...