Your outcomes from listening;
- You'll be more informed about all the key areas of the contact centre but in an entertaining way.
- You can share with your teams, new hires and other departments so they are more informed.
- You'll hear from award winners, experts and thought leaders in our industry.
- You'll stay future proofed - all forward thinking topics, themes and insight is shared.
- You'll expand your network to include the guests and other members of the GOOW community.
- You'll gain key benchmarking anecdotes.
- You'll pick up tips from other industries and figures you might not normally come across.
- You'll understand more about key companies, organisations and awards in our industry.
- You'll be part of a community that is here to celebrate our industry.
Why is it called 'Get out of Wrap'?
if you've ever worked in Operations in a contact centre ( I know some still call them call centres but from now on I'll use contact centres) you'll have heard the phrase being said or even shouted to an agent from a Team Leader.
I also liked that by coming out of wrap you are then able to talk which seemed apt for a podcast.
When I canvassed opinion on the name hardly anyone liked it and said it was negative and gave a poor image of our industry but I was set on the idea. I'm evangelical about telling the world how great our industry is and for the podcast its really aimed at people who get it - who've heard the phrase and lived it.
Do I think I am some kind of Contact Centre Expert ?
Yep. 😂
To be honest I mainly listen and ask questions on the podcast so its not about me. If it makes you feel you are in safe hands then please be reassured I do know what I am doing, I've been in the industry a long time in multiple roles - sales, service, support etc. I started on the phones and progressed through the ranks to now being a Senior Director. I've worked in Germany, Spain and two and half wonderful years in Istanbul. I've been an award winner and for the last 5 years+ have been a judge and lead judge for the UK and also European Contact Centre awards.
What can we expect from the podcast and this website ?
Lots of guests, regular epiosdes, interesting topics, all parts of our industry covered, news and opinions. Please do get involved - people who started to chat to me at the start of this podcast journey have subsequently been on as guests.