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In this episode I am joined once again by the brilliant Lee Houghton for a conversation that gets to the heart of what makes a team a real team, and what gets in the way. They explore why "team" is consistently the number one thing people say brings them happiness at work, the difference b...

In this episode I sat down with Jamie Corbett, Head of Operations at Advantis Credit, for a conversation that's as honest as it is inspiring.  Jamie's story starts on the building sites, a plumber by trade who accidentally stumbled into a contact centre when he needed holiday money and ends ...

Martin sits down with Lee Houghton, the UK's National Coach of the Year and founder of Get Knowledge, for a wide-ranging, honest conversation about artificial intelligence and what it's doing to us as humans. Fresh from the Forum Conference, both self-confessed AI enthusiasts wrestle with a ...

What if every contact centre agent and team leader had access to an on-demand AI coach — right in the moment they needed it most? In this episode of Get Out of Wrap , Martin is joined by Kathryn Simons-Porter , founder of Flourish Business Consulting, and Maria McCann of NES Wave, for a genuinely gr...

In this episode, Martin is joined by Barry Cooper — Head of Conversions at Smart Currency Exchange, long-time member of the contact centre community, and all-round legend of the Team Leader Community. What started as a five-star review left on a podcast five years ago has turned into a genuine frien...

What does it really take to build a workplace where people thrive? Lisa Dolan, Regional VP of Employee Experience at Teleperformance, has spent over a decade proving that happy employees aren't just a nice-to-have — they're your biggest competitive advantage. In this episode, Martin is joine...