Get Out Of Wrap - The Contact Centre Community

Laura Scott is COO at an exciting multi-lingual start-up Dialect. With a passion for technology being an enabler of great customer and employee experience.  We chat about her career, her passion , her team and how Dialect operate a great chat with a lovely person with a real growth mindset. ---...

Beverley Hughes is a Contact Centre Expert and truly lives up to that title, a straight shooter tells it as it is and we spend an enlightening episode hearing all about Bev's career, thoughts on leadership and much more. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX. Anand talks about the start of Ujet and the key problems the company was formed to overcome one of which is talking ...

We had such a blast and had so much more to say when David finished his first appearance on GOOW we had to do a 2nd.  In this one we talk about the transition from Team Leader to managing Team Leaders - amongst many other topics - get ready for interesting tangents !  --- Send in a voice m...

As Head of the Customer Relationship Centre at Nespresso Dan knows all about culture and delivering true CX.  In an engaging, honest, helpful and funny chat Dan brings his career journey to life.  We also talk about culture, development, developing a great career in our industry. Dan is a ...

Stephen Yap is the Research Director at the CCMA. The CCMA and supporting partner Odigo produced the Voice of the Contact Centre Consumer report 2022.  In this episode Stephen shares the key findings of the research and how consumers have changed, their preferences and how they want to interact...

Guy & Francesca are the awesome couple behind Cactus Search probably the most well known recruitment specialists in the Contact Centre industry - in this episode we find out about Francesca & Guy and hear the story of Cactus Search - how it began and whats changed from then to now. We talk a...

Why is it called Lemon ? What have you learnt building a business over the last 20 years ? What was your background ? What advice would you have for young people in Business studies now ?  Martin Anderson C0-Founder and CEO of Lemon answers these questions and many more whilst sharing great sto...

He's back where he belongs at The Forum and the record appearance holder as a guest on GOOW is back in sparkling form. Learning and development of Team Leaders feature heavily in this episode. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting from some of the larger tech vendors.  We chatted about the sheer breadth of technologies t...