Eugene Neale of Loveholidays chats chatbots...or rather digital assistants and the impact they can have on your contact centre.  It was a pleasure to speak to someone who is at the forefront of conversational AI and technological development in our industry.  The stuff loveholidays are do...

Jeanette comes on the show and talks all about her career and about some of the cool stuff Jabra are doing to help agents wellbeing and provide coachable information in the moment.  Jeanette comes from the phones and knows her stuff, her passion for our industry is known by many and I loved ch...

Francesca Randle, Kelly Bristow and Josh Homans of Cactus Search discuss volume recruitment and how its changed post covid, brexit and amidst a talent shortage. They share thoughts and great tips on; Candidate Attraction prior and current Challenges now and how they advise their clients Wha...

Peter Krykant is an amazing human being who through his efforts in helping those in need of help in our society namely homeless people and those struggling with addiction has been recognised and interviewed by the BBC and met the Queen. It wasnt always like this and Peter's passion in helpin...

Phil Anderson of The Forum is an awesome guest and true advocate of our industry and is someone truly passionate about learning.  Join me as we hear from Phil on; 1. Why should you listen to this - what will you gain? 2. Phil's career starting with 4 years on the phone, being a Team...

We've all experienced the revolution of home working as a result of the pandemic - what is it's future, is it here to stay ? How do you deal with isolation of homeworkers? What are the limitations and benefits ?  Who better to cover these topics than Steve Mosser of Sensee, Steve and the tea...