Get Out Of Wrap  - The Contact Centre Community

Get Out Of Wrap - The Contact Centre Community

For all things Call & Contact Centres you have come to the right place.

#137 Eugene Neale of loveholidays
November 30, 2022x
137
00:50:5647.14 MB

#137 Eugene Neale of loveholidays

Eugene Neale of Loveholidays chats chatbots...or rather digital assistants and the impact they can have on your contact centre.  It was a pleasure to speak to someone who is at the forefront of conversational AI and technological development in our industry.  The stuff loveholidays are do...

#136 Jeanette Hunter of Jabra
November 18, 2022x
136
00:37:1834.52 MB

#136 Jeanette Hunter of Jabra

Jeanette comes on the show and talks all about her career and about some of the cool stuff Jabra are doing to help agents wellbeing and provide coachable information in the moment.  Jeanette comes from the phones and knows her stuff, her passion for our industry is known by many and I loved ch...

#135 Francesca, Kelly & Josh of Cactus Search chat about how volume recruitment has changed post covid & what that means in an industry facing a talent shortage.
November 11, 2022x
135
00:59:4555.3 MB

#135 Francesca, Kelly & Josh of Cactus Search chat about how volume recruitment has changed post covid & what that means in an industry facing a talent shortage.

Francesca Randle, Kelly Bristow and Josh Homans of Cactus Search discuss volume recruitment and how its changed post covid, brexit and amidst a talent shortage. They share thoughts and great tips on; Candidate Attraction prior and current Challenges now and how they advise their clients Wha...

#134 Peter Krykant & an inspirational story !
November 09, 2022x
134
01:00:5256.33 MB

#134 Peter Krykant & an inspirational story !

Peter Krykant is an amazing human being who through his efforts in helping those in need of help in our society namely homeless people and those struggling with addiction has been recognised and interviewed by the BBC and met the Queen. It wasnt always like this and Peter's passion in helpin...

#133 Phil Anderson of The Forum
November 04, 2022x
133
00:56:4052.45 MB

#133 Phil Anderson of The Forum

Phil Anderson of The Forum is an awesome guest and true advocate of our industry and is someone truly passionate about learning.  Join me as we hear from Phil on; 1. Why should you listen to this - what will you gain? 2. Phil's career starting with 4 years on the phone, being a Team...

#132 Chatting with Steve Mosser - Founder & Group CEO of Sensee
October 28, 2022x
132
00:46:5843.47 MB

#132 Chatting with Steve Mosser - Founder & Group CEO of Sensee

We've all experienced the revolution of home working as a result of the pandemic - what is it's future, is it here to stay ? How do you deal with isolation of homeworkers? What are the limitations and benefits ?  Who better to cover these topics than Steve Mosser of Sensee, Steve and the tea...