Get Out Of Wrap - The Contact Centre Community

 Hi 👋. I'm Martin Teasdale and I set up GOOW 🎙  

I imagine you work in or with Call & Contact Centres  📞   if you do then this is the place for you. 😊

I have worked in our industry for over 25 years 💾  I started on the phones ☎️ and have worked all round the world in contact centres - I love the vibe, the energy , the diversity and the people in our industry doing there best in an industry that has a poor external perception. 📰

I started the podcast in May 2019 simply because I love our industry, love listening to podcasts and wanted to share the conversations I was having in real life with some great people in our industry.

❤️    

Now there are over 80 episodes to listen to featuring so many interesting people from our industry covering lots of different topics.

🏳️‍🌈 

The podcast is just the start - this website I hope becomes the focal point of the community that has developed around the the podcast. 

✊🏽

Supportive, inclusive of all and informative. Welcome to Get out of Wrap.

💜

#125 Laura Scott - COO of Dialect
August 10, 2022x
125
00:40:2237.36 MB

#125 Laura Scott - COO of Dialect

Laura Scott is COO at an exciting multi-lingual start-up Dialect. With a passion for technology being an enabler of great customer and employee experience.  We chat about her career, her passion , her team and how Dialect operate a great chat with a lovely person with a real growth mindset. ---...

#124 Beverley Hughes - Contact Centre Expert
August 05, 2022x
124
00:48:5845.33 MB

#124 Beverley Hughes - Contact Centre Expert

Beverley Hughes is a Contact Centre Expert and truly lives up to that title, a straight shooter tells it as it is and we spend an enlightening episode hearing all about Bev's career, thoughts on leadership and much more. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

#123 Anand Janefalkar - Founder & CEO of UJET
August 03, 2022x
123
00:31:0728.8 MB

#123 Anand Janefalkar - Founder & CEO of UJET

Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX. Anand talks about the start of Ujet and the key problems the company was formed to overcome one of which is talking ...

#122 David Holmes - Director of Operations at Cigna is back for part 2
July 27, 2022x
122
01:00:2155.85 MB

#122 David Holmes - Director of Operations at Cigna is back for part 2

We had such a blast and had so much more to say when David finished his first appearance on GOOW we had to do a 2nd.  In this one we talk about the transition from Team Leader to managing Team Leaders - amongst many other topics - get ready for interesting tangents !  --- Send in a voice m...

#121 Dan Cohen - Head of Customer Relationship Centre at Nespresso.
July 15, 2022x
121
00:50:0646.37 MB

#121 Dan Cohen - Head of Customer Relationship Centre at Nespresso.

As Head of the Customer Relationship Centre at Nespresso Dan knows all about culture and delivering true CX.  In an engaging, honest, helpful and funny chat Dan brings his career journey to life.  We also talk about culture, development, developing a great career in our industry. Dan is a ...

#120 Stephen Yap - Research Director @ the CCMA discusses Voice of the Contact Centre Consumer supported by Odigo
July 08, 2022x
120
01:06:1561.31 MB

#120 Stephen Yap - Research Director @ the CCMA discusses Voice of the Contact Centre Consumer supported by Odigo

Stephen Yap is the Research Director at the CCMA. The CCMA and supporting partner Odigo produced the Voice of the Contact Centre Consumer report 2022.  In this episode Stephen shares the key findings of the research and how consumers have changed, their preferences and how they want to interact...

#119 A Cactus Search special with Guy & Francesca
July 01, 2022x
119
01:05:3560.7 MB

#119 A Cactus Search special with Guy & Francesca

Guy & Francesca are the awesome couple behind Cactus Search probably the most well known recruitment specialists in the Contact Centre industry - in this episode we find out about Francesca & Guy and hear the story of Cactus Search - how it began and whats changed from then to now. We talk a...

#118 Martin Anderson of Lemon
June 24, 2022x
118
00:53:4649.76 MB

#118 Martin Anderson of Lemon

Why is it called Lemon ? What have you learnt building a business over the last 20 years ? What was your background ? What advice would you have for young people in Business studies now ?  Martin Anderson C0-Founder and CEO of Lemon answers these questions and many more whilst sharing great sto...

#117 Chris Rainsforth of The Forum chats about development, learning and much more.
June 22, 2022x
117
00:56:1152 MB

#117 Chris Rainsforth of The Forum chats about development, learning and much more.

He's back where he belongs at The Forum and the record appearance holder as a guest on GOOW is back in sparkling form. Learning and development of Team Leaders feature heavily in this episode. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

#116 Tim Pickard - CMO at Sabio
June 10, 2022x
116
00:50:3046.74 MB

#116 Tim Pickard - CMO at Sabio

Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting from some of the larger tech vendors.  We chatted about the sheer breadth of technologies t...