Get Out Of Wrap  - The Contact Centre Community

Get Out Of Wrap - The Contact Centre Community

For all things Call & Contact Centres you have come to the right place.

#131 Luke Dobson of CloudCCaaS
September 30, 2022x
131
00:48:1844.7 MB

#131 Luke Dobson of CloudCCaaS

I've known Luke a long time and we worked together in Turkey so it was great to chat to him on the podcast. We chatted about Luke's early days as an agent on the phones in Australia all the way through to why he set up CloudCCaas. We chat about the challenges he is seeing in successfully implemen...

#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI
September 23, 2022x
130
00:55:0851.03 MB

#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI

Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI in a fascinating episode where he shares great insight on how using cutting edge technology combined with operational teams can deliver excellent experiences for your customer and hugely improve ...

#129 Richard Gregory of Odigo chats vulnerable customers, employees and technology
September 16, 2022x
129
00:46:4143.21 MB

#129 Richard Gregory of Odigo chats vulnerable customers, employees and technology

In this episode Richard Gregory chats about vulnerability. At a time when the cost of living and utility price hikes are causing real concern Richard shares Odigo backed research, personal stories and a real passion for helping both employees and customers as we navigate as an industry through a tr...

#128 - Garry Gormley discusses the state of our industry.
August 26, 2022x
128
00:49:3145.83 MB

#128 - Garry Gormley discusses the state of our industry.

Garry Gormley founder of the FAB Group and all round contact centre industry supremo and I discuss an article that states our industry is on the brink of collapse. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

#127 Sarah Thompson - Rockstar Analyst at Skipton Building Society
August 19, 2022x
127
00:49:4346.02 MB

#127 Sarah Thompson - Rockstar Analyst at Skipton Building Society

Sarah Thompson is a Rockstar analyst and proud of it ! As the Senior Capacity Planning Analyst at Skipton Sarah is an advocate of all just how great a career is in planning and influential planning can be for the ultimate success of your contact centre. Sarah is a tour de force and embraces her n...

#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond
August 12, 2022x
126
00:57:2153.08 MB

#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond

Guy Masters , Matt Affron and Leigh O'Connell from Cactus Search come on and chat BPO's & James Bond. Whilst also covering key subjects we have a real laugh. The BPO sector can be an emotive one in our Contact Centre Industry and no area more so than recruitment.  Whether it's vol...