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Biscuits, outsourcing and performance management ! #callcenter #callcentre #contactcentre #contactcenter

We all love an amazon delivery - this one was a bit special - it was my first chance to see the new & improved planners ! 📖 The Team Leader Planners went down a storm last year and I've had loads of lovely comments and helpful feedback about them. I listened to that feedback and with input from the...

Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact postnatal depression had on her in what is an inspiring episode. #ca...

In this, the 63rd show, we chatted about - agent numbers in the industry, AI, agent engagement, noise cancelling headsets and QA. We shared where the industry is on these areas and by watching you can see where your centre is. #callcenter #callcentre #contactcenter #contactcentre