Season 1
#119 A Cactus Search special with Guy & Francesca
Guy & Francesca are the awesome couple behind Cactus Search probably the most well known recruitment specialists in the Contact Centre industry - in this episode we find out about Francesca & Guy and hear the story of Cactus Search - how it began and whats changed from then to now. We talk a...
#118 Martin Anderson of Lemon
Why is it called Lemon ? What have you learnt building a business over the last 20 years ? What was your background ? What advice would you have for young people in Business studies now ? Martin Anderson C0-Founder and CEO of Lemon answers these questions and many more whilst sharing great sto...
#117 Chris Rainsforth of The Forum chats about development, learning and much more.
He's back where he belongs at The Forum and the record appearance holder as a guest on GOOW is back in sparkling form. Learning and development of Team Leaders feature heavily in this episode. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
#116 Tim Pickard - CMO at Sabio
Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting from some of the larger tech vendors. We chatted about the sheer breadth of technologies t...
#115 Chris Mackintosh on global outsourcing & BPO's.
Chris Mackintosh has had a long and varied career in Contact Centres and outsourcing that has taken him around the globe. Hear all about this and Chris's views on the operations around the world ! --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
#114 Jillian Manner - Research Fellow & PhD Candidate talks about her research - Workplace health in Contact Centres.
Jillian Manner is a Researcher & PhD Candidate from the University of Edinburgh & with the Scottish Collaboration for Public Health Research and Policy (SCPHRP & School of Health in Social Science has been conducting research in our industry in a key area of interest to us all and t...
#113 Alexandra Fus - CX Professional - Learning Enthusiast & Operations Manager at Valoris
Alexandra Fus is our first ever guest from Romania and gives us key insights into this thriving modern location. We also talk about how passionate Alexandra is about the BPO sector from A to Z, CX delivery and implementation. Alexandra is a learning enthusiast and we talk about this and i...
#112 Tina Squire - Digital Channels & Operations Director at Interact CC
Tina Squire is the Digital Channels & operations Director at Interact CC. Tina is a passionate speaker on Neurodiversity in the workplace and this was heightened when she received her own diagnosis of ADHD. If you are curious about ADHD, think you have it, have it, have someone in you...
#111 Maxine Allard - Senior Account Director at Odigo
What a great episode - Maxine Allard is Senior Account Director at Odigo and is so insightful and passionate about our industry. In this episode we hear about her career and the impact it has has on her thoughts on a range of subjects from - Progression, Hybrid working, women in contact centres, the...
#110 Naomi & Martin talk about Mental Fitness
Naomi Horne & Martin Pemberton talk about Mental Fitness and how to feel more confident, resilient, and energised to handle everyday situations in a more positive way. A GOOW first with a couple coming on - I loved chatting to Naomi & previous guest Martin. They are awesome humans and have j...