#103 Matt Smallman - Author of Unlock Your Call Centre
Get out of Wrap - contact centre chatMarch 30, 202200:50:46

#103 Matt Smallman - Author of Unlock Your Call Centre

Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book and tells us all about and also covers;

- We all tolerate poor security experiences without really understanding their implications (particularly on front line colleagues)

- Organisations need to understand where they are starting from - It’s not always as clear cut or visible as you might think - tools on web site

- Advanced technology solutions are increasingly accessible for all types of organisations - need to choose the right ones for your context