Get out of Wrap TV
#227 - Steve Powell of Alvaria on Outreach IQ - making outbound work !
🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre. Learn how Alvaria’s Outreach IQ framework is transforming outbound strategy by combining intelligence, integration, an...
Why Proactive Customer Engagement Is the Future of CX
A clip from get Out of Wrap with Steve Powell dropping tomorrow
Great book - It's Just People by Charlie Adams
We need more books about CX and Contact Centres and this is a great one for managers.
The 100th episode of get Out of Wrap TV !
A milestone episode as GOOW TV hits 100 episodes. 100 episodes of contact centre content and chat in the community that has gathered around it on Linkedin. Thanks to my partners Quetzel, Alvaria, Betr Outsourcing and The Forum. Thanks also to everyone who joins and joins in with all the comments and...
#225 - The People Puzzle with Lee Houghton
Welcome to episode 225 of Get Out of Wrap — featuring the brilliant Lee Houghton, Amazon #1 bestselling author of The People Puzzle. In this powerful episode, Lee joins Martin to share the honest, reflective story behind writing a leadership book that’s anything but ordinary. Born from two years of ...
TLC - Team Leaders - The Future - The Forum Conference
Dave, Siobhan, Jordan and George joined me to record a session talking about the Team Leader Role now and in the future - inspiring stuff !