Get out of Wrap TV
#75 - GOOW TV - agents returning to the contact centres ?
Are agents being asked to come back to the contact centre ? How many customers are we asking to ID&V ? #callcentre #contactcentre
GOOW TV #74 ft. Rob Wilkinson on NPS
In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. I'm also very pleased to announce a new partnership with a new, disruptive compan...
#195 -The ECCCSA's with new Chair of the Judges-Moira Clark & Director of Operations Jackie Pringle
Join me as we chat all things ECCCSA's with new Chair of the Judges-Moira Clark & Director of Operations Jackie Pringle. #callcentre #contactcentre
#73 - Get out of Wrap TV - Your Contact Centre show 15
What training should we focus on in Contact Centres ? Whats the picture in our industry when it comes to desktop integration and agent in call knowledge systems ? #callcentre #contactcentre
#193 Jordan Powell on the transition from Agent to Team Leader
The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader
#72 GOOW TV - Customer Loyalty & Agent challenges
What are the challenges our agents face when it comes to the systems used in contact centres? What are the top factors that affect Customer Loyalty ? We answer both of these and have a great chat on todays show. #callcentre #contactcentre #callcenter #contactcenter