Get out of Wrap TV

Get out of Wrap TV

Call & Contact Centre news, tips, best practice, guides and episodes from the UK's Number 1 podcast for all things contact centre.



Get out of Wrap TV - May 7th
May 07, 202400:49:18

Get out of Wrap TV - May 7th

The dirty secret AI is hiding and lots of other contact centre chat #callcenter #callcentre #contactcentre #contactcenter

#189 of Get out of Wrap - Sandra Thompson on Emotional Intelligence - pt.1
May 03, 202400:51:26

#189 of Get out of Wrap - Sandra Thompson on Emotional Intelligence - pt.1

Sandra Thompson is Founder of Ei Evolution and an expert on Emotional Intelligence. She brings her expertise alive in such an engaging , fun and informative manner this episode is not to be missed. #callcenter #callcentre #contactcentre #contactcenter

GOOW TV - Show 65 !
April 23, 202400:48:50

GOOW TV - Show 65 !

Contact Centre Chat, community and insight #callcenter #callcentre #contactcentre #contactcenter

GOOW TV - Highlight - Mythbusters & Masterclasses by Evaluagent
April 23, 202400:08:20

GOOW TV - Highlight - Mythbusters & Masterclasses by Evaluagent

Today on the 65th GOOW TV I was joined by Nadine Edmondson from Evalaugent to tell us all about an interesting series on myths of our industry.... #callcenter #callcentre #contactcentre #contactcenter

Get out of Wrap TV - show 64 - April 16th
April 16, 202400:47:44

Get out of Wrap TV - show 64 - April 16th

Biscuits, outsourcing and performance management ! #callcenter #callcentre #contactcentre #contactcenter

The Contact Centre Leader Planner - new & improved
April 13, 202400:03:50

The Contact Centre Leader Planner - new & improved

We all love an amazon delivery - this one was a bit special - it was my first chance to see the new & improved planners ! ๐Ÿ“– The Team Leader Planners went down a storm last year and I've had loads of lovely comments and helpful feedback about them. I listened to that feedback and with input from the...