Get out of Wrap TV
#220 - Iryna Velchyko & Bogdan Koshevoy - Life in Ukrainian Contact Centres
Resilience, bravery, and unwavering commitment—this is what defines the Ukrainian contact centre industry. In my latest Get Out of Rap podcast, I had the privilege of speaking with Iryna Velychko (President of the Ukrainian Contact Center Association) and Bogdan Koshevoy (Head of the Outsourcing Com...
Get out of Wrap TV - Show 96
Your usual contact centre chat, insight, fun and community
#219 Clare Muscutt of Women in CX
Breaking Barriers & Building Communities 🚀 With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in to...
How well is the contact centre industry doing when it comes to women in Senior Positions ?
On GOOW TV the question for the day was; How well is the industry ensuring that women have equal opportunities for promotion to senior roles? What real actions have you seen that are making a difference? Here are the answers from those watching.
#95 - Get Out of Wrap TV
How is our industry doing when it comes to women being in Senior Positions ? What are the key metrics being looked at by industry leaders in 2025 ? We answer these questions and have a chat and announce a competition winner all in one show.
#218 - Rich Knox of Betr Outsourcing
🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of ...