Get out of Wrap TV

Get out of Wrap TV

Call & Contact Centre news, tips, best practice, guides and episodes from the UK's Number 1 podcast for all things contact centre.



Contact Centre Team Leader problems
December 08, 202300:00:08

Contact Centre Team Leader problems

GOOW - Talking point - Average Speed to answer
December 06, 202300:13:43

GOOW - Talking point - Average Speed to answer

The main talking point from the show yesterday was just how much the average speed to answer has increased over the last two years - this is the most important thing we should be concentrating on if we want to improve customer satisfaction scores and the perception of our industry.

GOOW TV - Evaluagents & The Team Leader Community
December 05, 202300:04:32

GOOW TV - Evaluagents & The Team Leader Community

I am pleased to announce a great offer courtesy of Evaluagent. For the first 10 companies that book a demo - as long as you say that you came to them because of me and Get out of Wrap they will provide your company with 3 free annual memberships into the Team Leader Community

#49 of GOOW TV - all things contact centres ......
December 05, 202300:51:02

#49 of GOOW TV - all things contact centres ......

Hello & what skill do you want to learn ? Expo reflections and what do you want from an Expo Hoodies & a great offer for the Team leader Community The CS Decision makers Guide with a great discussion on Average Speed to answer and how we need to sort this out !