The Team Leader Community™ (with Martin Teasdale)

Introducing Ren: An AI Coach to Reduce Contact Center Burnout (Reset • Engage • Navigate) In this episode of Get Out of Wrap Martin is joined by guests Katheryn Simons Porter of Flourish Business Consulting and Maria McCann of NEOS Wave to introduce R.E.N an experimental, on-demand AI coach designed...

Maria McCann & Kathryn Simons-Porter have created R.E.N an AI contact centre coach and watch this live demo as R.E.N takes on a challenge involving an agent, a team leader, the manager and a customer - you won't believe the outcome ! Want to get involved ? Maria & Kathryn are looking for people to h...

Join The Team Leader Community™ https://the-team-leader-community.mn.co/plans/345958?bundle_token=5d01169f9c6277a75c78b59dd6874f8c&utm_source=manual Follow me on Linkedin https://www.linkedin.com/in/martinpteasdale/ #callcenter #callcentre #teamleader #teamleadercommunity #leadership #contactcentre

Featuring Scorebuddy - AI & QA, GOOW TV, Victoria Feast and Action Aid UK Join The Team Leader Community™ https://the-team-leader-community.mn.co/plans/345958?bundle_token=5d01169f9c6277a75c78b59dd6874f8c&utm_source=manual Follow me on Linkedin https://www.linkedin.com/in/martinpteasdale/ #callcente...

Is someone on your team just going through the motions? Here's how to handle it. Every team leader faces it …..a team member who can do the job but just doesn't seem to care. Whether it shows up in their body language, slow responses, short answers, or negativity in meetings, left unchecked it can a...

Welcome to the Team Leader Community — the YouTube channel built specifically for contact centre team leaders. If you've been promoted into a team leader role without the training or support you actually need, you're in the right place. Most team leaders are expected to manage performance, coach peo...