The main talking point from the show yesterday was just how much the average speed to answer has increased over the last two years - this is the most important thing we should be concentrating on if we want to improve customer satisfaction scores and the perception of our industry.
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Hello & what skill do you want to learn ? Expo reflections and what do you want from an Expo Hoodies & a great offer for the Team leader Community The CS Decision makers Guide with a great discussion on Average Speed to answer and how we need to sort this out !