Get out of Wrap TV

The main talking point from the show yesterday was just how much the average speed to answer has increased over the last two years - this is the most important thing we should be concentrating on if we want to improve customer satisfaction scores and the perception of our industry.

I am pleased to announce a great offer courtesy of Evaluagent. For the first 10 companies that book a demo - as long as you say that you came to them because of me and Get out of Wrap they will provide your company with 3 free annual memberships into the Team Leader Community

Hello & what skill do you want to learn ? Expo reflections and what do you want from an Expo Hoodies & a great offer for the Team leader Community The CS Decision makers Guide with a great discussion on Average Speed to answer and how we need to sort this out !