At this years Call & Contact Centre Expo in November I was lucky enough to host a panel with Sandrea Morgan of Oner Active, Dan Fretwell of The Cotwolds Company and James Revell of Air France/KLM. At the Expo this panel really drew the crowds and it their were people stood as all the seats had gone ! The panel cover the main challenges they see for our industry next year and share tips and thoughts as well.
