Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of *Get Out of Wrap*, Martin speaks with Dan Cohen, the dynamic leader who transitioned from Nespresso’s award-winning contact centre operations to overseeing their logistics. 🌍📦
**Why should you watch?**
- **Leadership beyond expertise**: Dan shares how being “authentically vulnerable” as a leader helped him succeed in a completely new field.
- **Lessons from contact centres**: Discover how the customer-centric skills honed in contact centres can transform other business areas.
- **Embracing change and growth**: Dan’s philosophy of “feel the fear and dive in” will inspire you to take risks and embrace challenges in your own career.
Whether you're in a contact centre or dreaming of your next big step, Dan’s journey proves that with the right mindset, anything is possible.
đź’ˇ *Tune in for leadership lessons, career inspiration, and a fresh perspective on what it means to lead!* đź’ˇ
#Leadership #CareerGrowth #ChangeManagement #ContactCentre #SupplyChain #Teamwork
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