In my latest Get Out of Rap podcast, I had the privilege of speaking with Iryna Velychko (President of the Ukrainian Contact Center Association) and Bogdan Koshevoy (Head of the Outsourcing Committee and award-winning industry leader) about the incredible challenges their industry has faced—and overcome—during wartime.
Despite missile strikes, power outages, and sleepless nights spent in bomb shelters, Ukrainian contact centres continue to operate, support their economy, and serve global clients with excellence. Companies have adapted, with generators, shelter protocols, and AI-driven efficiencies keeping operations running.
But beyond survival, there’s a bigger message: Ukraine is open for business.
Many Ukrainian contact centres are ready and eager to collaborate with global partners. If your business is looking for skilled multilingual teams, cutting-edge AI expertise, and unmatched resilience, look no further than Ukraine.
As Iryna and Bogdan reminded me, support isn’t just about words—it’s about action. Whether it’s working with Ukrainian outsourcing firms, sharing expertise, or helping spread truthful information, every effort makes a difference.
This conversation was humbling, inspiring, and a stark reminder that the contact centre industry is about people—people who persist, adapt, and support each other, even in the most unimaginable circumstances.
Want to know how you can help? Get in touch with Iryna or Bogdan, or listen to the full episode to hear their incredible stories firsthand.
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