#235 - The legend that is Chris Rainsforth is back
Get out of Wrap - contact centre chatSeptember 19, 202500:49:25

#235 - The legend that is Chris Rainsforth is back

Chris Rainsforth is back on Get Out of Wrap!

In this wide-ranging chat, Martin and Chris explore:

The Forum’s Raising Standards conference and collaborative problem-solving

Why their awards programme is focused on stories and shared learning

The evolution of training – and whether roleplays still have value in 2025

The challenge of Learning & Development keeping pace with technology and remote work

The shift towards wellbeing, empathy, and people-focused leadership

Reflections on industry progress since the mid-90s – and where we still need to improve

Chris also shares personal insights on mental health, community support, and the importance of looking out for each other. As always, it’s candid, thoughtful, and full of laughs.