#246 - Cally Heads of Betr Outsourcing - Authentic Leadership, Culture, & why sales Is a People Game
Get out of Wrap TVDecember 12, 202500:50:16

#246 - Cally Heads of Betr Outsourcing - Authentic Leadership, Culture, & why sales Is a People Game

In this episode of Get Out of Wrap, I sit down with Cally Heads, Director of Sales at Betr Outsourcing, for what can only be described as a masterclass in authentic leadership, culture, and what great sales truly looks like.

If you work in contact centres – whether you lead, coach, or still have the headset on – this conversation is going to speak directly to you.

Cally shares her journey from agent to director, starting out simply “because she was bored”… only to discover a passion for people, culture and high-performing teams that has shaped her entire career.

#246 - Cally Heads of Betr Outs…

We explore:
• How she went from “average agent” to Outstanding Leader
• What actually creates a winning sales environment
• Why culture beats everything else – every single time
• The unfiltered reality of leading your friends
• The pressure vs. stress mindset that changes everything
• Why she dresses as Santa every year (yes, really) and how joy fuels performance

#246 - Cally Heads of Betr Outs…

This is one of those conversations that reminds you why our industry is genuinely special.

Watch if you want to:
• Learn what great leadership really looks like
• Feel inspired by someone who hasn’t lost who they are on the way up
• Understand how to build energy, pride and culture in any operation
• Hear the truth behind one of the fastest-growing outsourcing success stories in the UK

Enjoy – and don’t forget to subscribe to support the show.