I’m joined by Shameem Smillie, Senior GTM Specialist at Amazon, one of the founding members of Women in CX, and one of the most respected voices in the customer experience space.
We cover:
Shameem’s journey from South Wales to the British Army to global tech
What business still gets wrong about diversity and representation
Why contact centres are misunderstood and undervalued
The truth about AI, hype vs reality, and how it should support humans
Mental health, allyship, and why speaking up really matters
This is one of those conversations that stays with you long after it ends.
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