We cover Matt's journey from being released by Millwall's academy at 16 to breaking into Gillingham's first team just a year later, his move to Wolves under Mick McCarthy (who he calls the best manager he's ever worked with), and the goal against Aston Villa that earned him an England call-up from Fabio Capello.
Matt also shares stories and insights from his career, the mental toll of injuries and being told to retire, and how he translated elite-level football habits into business leadership.
We dig into the parallels between professional sport and the contact centre world — resilience, the "one percenters," flipping the switch after rejection, and why training should be harder than reality. Whether you're in sales, leadership, or just love a great football story, there's something in this one for you.
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