#73 of GOOW is with David Preece - Planning expert from QStory
Get out of Wrap - contact centre chatJuly 30, 202100:53:15

#73 of GOOW is with David Preece - Planning expert from QStory

Starting on the phones David has been in contact centres for over 20 years and in planning since 1998 and is a real SME. Now at QStory we talk about how the pandemic has challenged planning teams but they have risen to this challenge.
David talks about hybrid workforces, workforce engagement and its importance to planning, intraday automation and how real time agility is more beneficial to your business than forecast planning.
Nice to chat to David a real nice guy and fellow badger bearded man !