From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly through Spencer Collins’ game-changing experience with RogerVoice—this episode is packed with valuable takeaways.
The team also dives into the latest insights from *Contact Babel’s Decision Makers’ Guide*, breaking down the current state of digital customer service and email SLAs.
Whether you’re looking for industry expertise, fresh perspectives, or just a great community vibe, this episode is a must-listen for any contact centre professional!