Get out of Wrap - contact centre chatFebruary 17, 202600:43:29

GOOW TV - February 17th - What are agents thinking about working in contact centres

Name: GOOW TV - February 17th - What are agents thinking about working in contact centres
Uploaded: 2026-02-17T15:52:44.000Z
Duration: 2609
Description: We go over stats from the Voice of the Agent about the views of agents in contact centres. We also cover whose at fault for performance issues - frontline teams...

We go over stats from the Voice of the Agent about the views of agents in contact centres.

We also cover whose at fault for performance issues - frontline teams or leadership ?

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