In this episode of Get Out of Wrap Martin is joined by guests Katheryn Simons Porter of Flourish Business Consulting and Maria McCann of NEOS Wave to introduce R.E.N an experimental, on-demand AI coach designed to support agents and team leaders in the moment.
Maria shares the R.E.N origin stroppy - from her remote-team “Shouty Bank” venting support and the goal of giving frontline staff agency rather than monitoring them.
We then do two live demo’s of R.E.N including a manager-agent conflict.
R.E.N is built on models like transactional ego states, growth mindset, and an adapted GROW coaching framework.
Katheryn invites individuals and organisations to beta test R.E.N and provide feedback. This is your chance to get involved.
00:00 Introductions & Icebreaker
09:32 The Challenge: Contact Center Wellbeing
13:44 Remote Working & Long Distance Relationships
16:47 Introducing REN
18:43 REN Demo: Meeting Summary
23:12 The Origin: Shouty Bank
27:37 REN Demo: Live Coaching Conversation
32:49 The Psychology Behind REN
37:48 Use Cases & Call to Action
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