Team Leaders & Agents in Contact Centres - how to help them in a changing industry
Get out of Wrap TVOctober 18, 202400:35:18

Team Leaders & Agents in Contact Centres - how to help them in a changing industry

For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them.


In this live session I share where our industry is right now and the impact that has on team leaders and agents and also share tips and ideas for how you can see them thrive in your contact centre.