The Team Leader Planners went down a storm last year and I've had loads of lovely comments and helpful feedback about them.
I listened to that feedback and with input from the Team Leader Community members I'm pleased to reveal the new Contact Centre Leader Planner;
* 200 pages that gives your contact centre leaders four months of being able to plan and prioritise their days.
* A daily planning page that has space for coaching, meetings, QA, tracking performance, 121's & coaching numbers, projects, updates and a space to note who you want to recognise in your team that day.
* Lined note pages after each daily planner.
* After 20 days there is a monthly review form to prepare for your 121.
* There is then a coaching template to plan for a coaching session.
* At the back of the book are spare monthly review & coaching forms.
To have a look watch the video and to get your hands on some for your team the link to be able to get them via amazon is in the comments or if you'd like a bulk purchase then please just dm me π