Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals.
We then chat about DDC Discusses.These insightful and different events are people focused rather than tech.
Katie chats about how fundamental our understanding of communication and language is in our industry and that before we can even touch the realms of AI and future technologies, we need to first take a step back and truly understand the science of conversation
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