#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing
Get Out Of Wrap - The Contact Centre Community February 02, 202200:59:4154.65 MB

#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing

James Hughes talks about one of his passions and that's for ensuring technology supports Agent mental health & wellbeing. We chat about Sabio's positioning here and also trends in the industry around attrition , absence and what other kpi's are important indicators when it comes to agent wellbeing. We also talk about James other passion - can you guess what it is ?
#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing

#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing

James Hughes talks about one of his passions and that's for ensuring technology supports Agent mental health & wellbeing. We chat about Sabio's positioning here and also trends in the industry around attrition , absence and what other kpi's are important indicators when it comes to agent wellbeing. We also talk about James other passion - can you guess what it is ?