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#128 - Garry Gormley discusses the state of our industry.
Garry Gormley founder of the FAB Group and all round contact centre industry supremo and I discuss an article that states our industry is on the brink of collapse. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
#127 Sarah Thompson - Rockstar Analyst at Skipton Building Society
Sarah Thompson is a Rockstar analyst and proud of it ! As the Senior Capacity Planning Analyst at Skipton Sarah is an advocate of all just how great a career is in planning and influential planning can be for the ultimate success of your contact centre. Sarah is a tour de force and embraces her n...
#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond
Guy Masters , Matt Affron and Leigh O'Connell from Cactus Search come on and chat BPO's & James Bond. Whilst also covering key subjects we have a real laugh. The BPO sector can be an emotive one in our Contact Centre Industry and no area more so than recruitment. Whether it's vol...