#10 Paul Moore of LV talks Training Best Practice
Get Out Of Wrap - The Contact Centre Community July 19, 2019x
10
00:46:5843.47 MB

#10 Paul Moore of LV talks Training Best Practice

Paul Moore of LV is Head of Operational Training , QA & Customer Relations. 

Paul and his team won a Gold award at the Learning Awards 2019. Today he shares his thoughts & best practice on Training.

In this episode Paul covers amongst other things;

- Training & working with other support functions as well as Operations.

- The impact of Digital on training and using it effectively. 

- The skills needed to be a good trainer 

- Catering for different generations in Training 

And much more.

Paul Moore of LV is Head of Operational Training , QA & Customer Relations. 

Paul and his team won a Gold award at the Learning Awards 2019. Today he shares his thoughts & best practice on Training.

In this episode Paul covers amongst other things;

- Training & working with other support functions as well as Operations.

- The impact of Digital on training and using it effectively. 

- The skills needed to be a good trainer 

- Catering for different generations in Training 

And much more.