#103 Matt Smallman - Author of Unlock Your Call Centre
Get Out Of Wrap - The Contact Centre Community March 30, 2022x
103
00:48:5345.25 MB

#103 Matt Smallman - Author of Unlock Your Call Centre

Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Unlock your call centre' in this episode he tells tells us all about it and also covers;

 - We all tolerate poor security experiences without really understanding their implications (particularly on front line colleagues)

- Organisations need to understand where they are starting from - It’s not always as clear cut or visible as you might think - tools on web site

- Advanced technology solutions are increasingly accessible for all types of organisations - need to choose the right ones for your context

Well done Matt on a great book - the more books about our industry the better.

--- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
Martin Teasdale
Martin Teasdale

Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Unlock your call centre' in this episode he tells tells us all about it and also covers;

 - We all tolerate poor security experiences without really understanding their implications (particularly on front line colleagues)

- Organisations need to understand where they are starting from - It’s not always as clear cut or visible as you might think - tools on web site

- Advanced technology solutions are increasingly accessible for all types of organisations - need to choose the right ones for your context

Well done Matt on a great book - the more books about our industry the better.

--- Send in a voice message: https://anchor.fm/get-out-of-wrap/message