Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting from some of the larger tech vendors.
We chatted about the sheer breadth of technologies that are both here already and also coming down the line to help both the organisation, their agents and their customers.
We also chatted about Tim's career working in the corporate world of marketing at RSA to join a little known start-up at the time called Mimecast moving eventually to Sabio where he's doing a lot of exciting things.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message