Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX.
Anand talks about the start of Ujet and the key problems the company was formed to overcome one of which is talking about visual and contextual communication we are all so used to in the smartphone era and he felt that there's such a big void, when you have the customer and an agent trying to solve problems without that context that there was a solution in bringing the smartphone centric approach to contact centres.
We talk about our industry and how as self styled Chief Enablement officer Anand see's leadership and the UJET way as being very team based.
A rare insight into the true thought leadership and a great episode that keeps humans front and centre at the same time as discussing new technology.
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