#13 Guest host Rachel Goddard takes the reins of GOOW & turns the tables.
Get Out Of Wrap - The Contact Centre Community August 16, 2019
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#13 Guest host Rachel Goddard takes the reins of GOOW & turns the tables.

For this 13th episode of the podcast a key guest, contributor and supporter of the podcast Rachel Goddard had an idea. (Matt Bourke and Helen Beaumont Manahan - also guests & key contributors also suggested this). The idea was to turn the table and microphone on me. Thinking 'don't ask someone to do something you are not prepared to do yourself' I agreed. I can now say it is more nerve wracking being the guest than hosting. Despite the nerves I really enjoyed our chat and hope you do too - we cover; Advice on coming off the phones and progressing. The importance of mentors. Mistakes not being terminal in a career and learning from them. Some new leader pitfalls to avoid & tips for Team Leaders Considering how to best support the people in your contact centre Morning underpants and much more in a predominantly Operations focused episode.
#13 Guest host Rachel Goddard takes the reins of GOOW & turns the tables.

#13 Guest host Rachel Goddard takes the reins of GOOW & turns the tables.

For this 13th episode of the podcast a key guest, contributor and supporter of the podcast Rachel Goddard had an idea. (Matt Bourke and Helen Beaumont Manahan - also guests & key contributors also suggested this). The idea was to turn the table and microphone on me. Thinking 'don't ask someone to do something you are not prepared to do yourself' I agreed. I can now say it is more nerve wracking being the guest than hosting. Despite the nerves I really enjoyed our chat and hope you do too - we cover; Advice on coming off the phones and progressing. The importance of mentors. Mistakes not being terminal in a career and learning from them. Some new leader pitfalls to avoid & tips for Team Leaders Considering how to best support the people in your contact centre Morning underpants and much more in a predominantly Operations focused episode.