After working with contact centres for 14 years, most recently as Senior Director of Operations, Helen started her own business working with organisations to promote positive mental health & wellbeing, to transform environments within the workplace to prevent poor mental health and better support those who do struggle.
In this episode, amongst other things we discuss; key triggers within contact centres that are often present and can contribute to poor mental health. the challenges for contact centres and tips on how to encourage positive wellbeing for all what are the common mental health challenges that leaders may see how leaders can help their team members We also talk about a chap called Bob.