#15 Sham Aziz - Head of Customer Services at Selfridges
Get Out Of Wrap - The Contact Centre Community September 06, 2019
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#15 Sham Aziz - Head of Customer Services at Selfridges

I really enjoyed chatting to Sham Aziz who is Head of Customer Service at Selfridges. Sham covers his 17 year journey in delivering in contact centre operating models and working in and leading the customer service and contact centre teams for some great companies. In an enjoyable chat we also talk about; Culture Advisor motivation & performance work / life balance People being themselves Lessons learnt Delivering customer service & focusing on team members The importance of mentors and key people in your career Also mentioned are faxes and dad jokes :)
#15 Sham Aziz - Head of Customer Services at Selfridges

#15 Sham Aziz - Head of Customer Services at Selfridges

I really enjoyed chatting to Sham Aziz who is Head of Customer Service at Selfridges. Sham covers his 17 year journey in delivering in contact centre operating models and working in and leading the customer service and contact centre teams for some great companies. In an enjoyable chat we also talk about; Culture Advisor motivation & performance work / life balance People being themselves Lessons learnt Delivering customer service & focusing on team members The importance of mentors and key people in your career Also mentioned are faxes and dad jokes :)