#17 Helen Beaumont Manahan & understanding cultural nuance in QA.
Get Out Of Wrap - The Contact Centre Community October 11, 2019
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#17 Helen Beaumont Manahan & understanding cultural nuance in QA.

A Get out of Wrap first with Helen back on the podcast for the second time. Helen is the EMEA Quality Solutions & CX Manager for BPA Quality and is an expert on improving human interactions and quality monitoring. Working on multi-lingual projects for global brands and herself a fluent French speaker has seen Helen develop a real passion for understanding cultural nuance which she covers in this episode along with high and low context. She covers what cultural nuance is and examples of cultural considerations on a multilingual project. The differences between tone in text and speech & amongst much more the insights gained from understanding high and low context and what all of this means for contact centres, quality frameworks, multi-lingual activity and customer experience in general. Cats, trumpets and impressions feature too :)
#17 Helen Beaumont Manahan & understanding cultural nuance in QA.

#17 Helen Beaumont Manahan & understanding cultural nuance in QA.

A Get out of Wrap first with Helen back on the podcast for the second time. Helen is the EMEA Quality Solutions & CX Manager for BPA Quality and is an expert on improving human interactions and quality monitoring. Working on multi-lingual projects for global brands and herself a fluent French speaker has seen Helen develop a real passion for understanding cultural nuance which she covers in this episode along with high and low context. She covers what cultural nuance is and examples of cultural considerations on a multilingual project. The differences between tone in text and speech & amongst much more the insights gained from understanding high and low context and what all of this means for contact centres, quality frameworks, multi-lingual activity and customer experience in general. Cats, trumpets and impressions feature too :)