A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practice on this key area for contact centres.
#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability
A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practice on this key area for contact centres.