#18 Mark Healey talks training, his journey from agent to training SME, change and much much more.

With extensive experience in training and leading change in contact centres in the UK and offshore Mark is a unique talent. Great fun to be around and with clear opinions on getting the best from training for contact centre teams Mark is someone whose opinion is definitely worth listening to. I've been lucky to work with Mark in the past and those who have like me have always like to hear from him. We had a lot of fun recording this & I really hope you like listening to.