#19 Faye Herring talks Resource planning including covering questions from listeners.
Get Out Of Wrap - The Contact Centre Community October 25, 2019
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#19 Faye Herring talks Resource planning including covering questions from listeners.

With 10+ yrs in managing Resource planning teams Faye has great skills and experience leading teams in a multi-channel, multi-lingual and multiple location environment. Faye leads a team of 9 Real time analysts responsible for 2000 FTE for SSE. We talk about resource planning challenges, best practice, answer listeners questions & talk about Faye’s own career.
#19 Faye Herring talks Resource planning including covering questions from listeners.

#19 Faye Herring talks Resource planning including covering questions from listeners.

With 10+ yrs in managing Resource planning teams Faye has great skills and experience leading teams in a multi-channel, multi-lingual and multiple location environment. Faye leads a team of 9 Real time analysts responsible for 2000 FTE for SSE. We talk about resource planning challenges, best practice, answer listeners questions & talk about Faye’s own career.