In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications.
We also chatted about ID & V and the trend on time taken to identify customers.
In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications.
We also chatted about ID & V and the trend on time taken to identify customers.
