#200 - The 200th episode of Get Out of Wrap

[00:00:00] And welcome to another episode of Get Out of Wrap, and this is a big one. It is the 200th

[00:00:08] And it's hard to believe we have done 200, started 5, 5 years ago now with no real plan.

[00:00:18] Certainly no thoughts around our get to 200 and I've put a call out arm linked in

[00:00:25] you ask people to watch that video or a voice message to join in this celebration and

[00:00:33] that's what I'm going to share with you now. It was humbling actually to get so many,

[00:00:39] it's testament to the fact that this is definitely a community of people who have shared

[00:00:45] so much and helped so many other people in our brilliant industry. I did worry whether

[00:00:52] this might be a bit self-indulgent but I don't want to leave anyone out. So without further ado,

[00:01:00] let's start hearing some of the messages from the amazing people who responded and it goes without

[00:01:06] saying I can't thank you enough for contributing to what is a very special episode. Thank you much love.

[00:01:15] Hey Mr. T'sdale, 200 episodes. That's incredible and that's a huge amount of hours.

[00:01:25] Well I know you're absolutely enjoying every single second. Congratulations and thank you for

[00:01:31] everything you do to support the contact centre industry. What you do to the team lead community is

[00:01:37] brilliant and is totally aligned to everything we do here at the CCMA. Simply trying to help

[00:01:44] those working in contact centre to be the best that they can be. He doing what you're doing

[00:01:48] and I'll see you soon. Artic, congratulations on achieving 200 episodes of Get Out of Right.

[00:01:57] Start to believe all those years ago when you first mentioned to me your idea about setting

[00:02:00] up the first contact centre task. Here you are 200 episodes later having achieved so much.

[00:02:07] You've done in Shani a new positive light on the contact centre industry bringing together

[00:02:12] industries but to share their knowledge and experience that sparked much needed conversation and

[00:02:18] debate within the industry. As we know the contact centre is a great place to work either as a

[00:02:23] long-term career or a solid foundation in our areas of business and the way you're highlighting it

[00:02:29] has been long overdue. Congratulations again Martin and I like many others look forward to the next

[00:02:36] episodes. Hi my name is Sondratomsson and I am the founding director of EI Evolution.

[00:02:44] Congratulations Martin and to everyone who has been featured on your podcast honestly 200

[00:02:51] that's fantastic. So what did I get out of it? I think the response is that we had to the first one

[00:02:58] and the reason why you've invited me back for the second, it seemed that people took real value

[00:03:04] out of the different examples, the practical advice, the tips that we offered up. And so I'm really

[00:03:11] grateful to for including me and here's to the next 200. Don't worry I'm not going to sing

[00:03:18] it's Helen from BVA Quality and I just wanted to stop by and say an absolutely

[00:03:23] eight month who's so congratulations to you Martin and to Mr Teasdale for a incredible 200 episodes

[00:03:32] of Get Out of Rack so I've been with you for the beginning. I will always be there cheerleading

[00:03:36] and it's because you're actually creating something special for our industry so thank you

[00:03:42] congratulations well done and I look forward to episode 300 before too long take care bye

[00:03:50] Martin I just wanted to say huge congratulations on the 200th episode. I think this is an amazing

[00:03:55] testament to your creativity and hard work over the years to take the idea and produce

[00:04:00] something where there was clearly a gap and demand for this sort of podcast. It was a real pleasure

[00:04:05] to become an agaster the pod and getting to know you and reflecting on my own journey within our

[00:04:09] great industry through from advisor to team leader to double your fan planning and to be fair

[00:04:15] when I was an advisor my manager would often tell me to get out of Rack. This is a message from

[00:04:21] Westminster City Council. It's nice to see you all. I'm so proud of that.

[00:04:28] I'm Martin it's Simon from Love All of these here. Just one of his senior quick

[00:04:32] video to congratulate you on your 200 shows and it's something that's been kicking around the

[00:04:37] industry for over 20 years and following you for not quite that long. I can honestly say that

[00:04:44] the value you bring to the industry never mind the thousands of people that you've helped and

[00:04:48] supported along the way and I include myself in that is nothing short of phenomenal so he has

[00:04:55] never made another 200. It's an amazing achievement by an equally amazing human all the best

[00:05:01] mate. And I made just one second, Rack's all 200 episodes also to see fine care was a real

[00:05:08] life-strugging changer for me. I'm really pleased with the opportunity. I'm really grateful

[00:05:13] for our conversation in a real difference to my career all in all speaking to you and like a brother

[00:05:19] from another member and that's really grateful for all you do for the industry so keep on tracking

[00:05:24] like a mad in the catch sea. So yeah, it turns out what it means for me to 200 episodes in

[00:05:29] what's out five years that's a long time of quite a few together I'm sure a little bit more

[00:05:36] it's similar to quality. I think that's that's the thing that you get some fantastic

[00:05:40] name done there. You know we're really talking about really matters not just to the industry but

[00:05:46] the general. There's only you and Joe Rogan listen to our cast regularly. The person I say

[00:05:55] but it's the one we did about mental health a few years back and a number of people who

[00:05:59] have mentioned that to me and that actually it's helped them in some way so I can't really ask

[00:06:05] about that kind yet. In terms of we've seen all of those five years as well right but the industry

[00:06:10] has changed massively. It's all about the AI now which is an essay we've been doing.

[00:06:18] So I think we've seen plenty of change we've seen a lot more analytics and insight we've seen

[00:06:24] a lot more people I guess looking at quality from the perspective of well you can apply it to just

[00:06:29] about anything you know which is great from my perspective you know gone in many respects of the

[00:06:36] where people just thought quality was about looking at the interactions that a business

[00:06:43] had with his customers and it's more about you know being able to kind of build trust and

[00:06:49] reduce confusion and just about everything that a business does in terms of improving its

[00:06:54] these outcomes and driving is target operating models to help you know about things. There's two

[00:07:00] minutes. I've probably wanted like 30 seconds to make up you know deal with it.

[00:07:30] I just wanted to say massive congratulations to MT Mr. T, Matty Boy the T's my step

[00:07:37] forgetting to 200 episodes of the Gallerup podcast. It's been absolutely fantastic for me.

[00:07:45] I've been against numerous times normally when you have not found any one better lined up

[00:07:50] so you decide to call on me to come and fill some time with us and I've enjoyed everyone of

[00:07:56] me. I'm Blinis in it's something that I look forward to every week especially learning about how

[00:08:02] the people are going about making sure we are raised and stunned in this fantastic industry of ours.

[00:08:08] So keep up the great work make look forward to the next 200 and I 100% will be seeing you soon.

[00:08:15] Take care, buddy. Love you, Malay. I'm Martin. It's Michael Sherwood here from

[00:08:20] the South and Bank with a quick message to which you used congratulations on the 200th episode of

[00:08:28] Get Out of Rap. I was privileged enough to be one of your guests at some of the third get out

[00:08:33] of the rack sessions for a few years ago now and I just wanted to pass on my thanks for bringing

[00:08:41] a contact center industry to the fore for shouting out the most important people that work in

[00:08:48] contact center industry the agents, the leaders and the team leaders that people

[00:08:53] behind the brilliant customer service that we provide in the UK. So fabulous achievement to get

[00:09:00] to 200 he used to the next 200 and thanks again to you, you'll go and all the team. Congratulations.

[00:09:10] Hey Martin, so did you know that Beatles released 194 original socks?

[00:09:16] Wayne Rune got a hundred and twenty-fought England. Away sis released 137 song and the 18 produced

[00:09:26] 90 eggs. Their empire on the world had been tremendous, used loads more than all of them so

[00:09:36] congratulations on your 200 episode, Martin. Your idea, your tenacity to unite an industry has been

[00:09:44] amazing and incredible. I've learnt an awful knock from get out of rap. Congratulations on your 200

[00:09:52] and the 12. Take care. Yo this is Shem from Team Centessum and the CXway, a massive shout

[00:10:00] to Martin and the get out of rap community, the gaule that a gooey, the go-al community

[00:10:09] get our rap community well done 200 surprises in full 300. Hey Martin, just what I'd say

[00:10:17] congratulations on your 200 episode. You don't look a day over 100. I hope you guys have a fantastic

[00:10:23] session and here's to the next two hundred. I'm sure there'll be many, many more. If you got

[00:10:29] big squish for me and I hope you have a bad day. He, Martin, what can I say? Congratulation to

[00:10:36] 200 episode of Get Out of Rap. More than amazing amazing achievement and in particular for all

[00:10:43] of contact center advisors for the experts for the team leaders, all the work you have done to

[00:10:49] you started to show pretty amazing, in fact really really outstanding work. I've delighted to know

[00:10:56] you and delighted to be part of your community and wish you all the bottle of my heart all the

[00:11:02] best for the next 200 episodes. Enjoy and by the way you are fabulous. Thank you Martin,

[00:11:10] this is Mary Annrods. Bye bye. I'm Martin, just wanted to say a quick break from my studies

[00:11:15] to say a massive congratulations on 200 episodes of gaule rap. Absolutely smashing it,

[00:11:21] keep up the great work mate. Hello Martin, it's Mark Lentrede, say he here from SSCL.

[00:11:28] Just a very short clip to say a huge huge congratulations. Two hundred episodes of

[00:11:35] get out of rap already. I cannot believe it. I absolutely love the content. I love the

[00:11:42] nothing half of our industry, passionate and the help that you give to the leaders of the future.

[00:11:51] I'm looking forward to the next 200 episodes and I'm sure I will end up participating in one of

[00:11:56] those acts sooner or later. Keep doing what you're doing, speak soon. I am Martin,

[00:12:04] how you doing? It's a dual-brying here ahead of communications. It's a sub-yield group. I just wanted

[00:12:09] to get in touch with seeking congratulations on your 200 episodes of gaule rap. It's a great achievement.

[00:12:15] Fantastic achievement having worked with you over the past few years. I know exactly how much

[00:12:20] came and effort back goes into each and every episode that you put your thoughts on fantastic

[00:12:25] guests over the years. It's a fabulous place to part and that's it. And yeah, congratulations

[00:12:30] me, achievement and here's the next 200 all the best. Please listen. Martin, happy 200.

[00:12:39] Hey, happy 200 episode, I can't believe it. Fabulous, well done mate. Congratulations from

[00:12:44] double trouble. Double trouble at ya. Bye. Well, I'm all told you it's sad, well too, from

[00:12:53] what course this and congratulations mate, 200 podcasts who can say that. Fantastic to see.

[00:12:59] Fantastic to see it grow. Thank you so much for letting me be a guest. Got knows when,

[00:13:04] however long ago it was, it seems like ages are going now. For me, it was fantastic to join you on

[00:13:11] your journey. But actually, let's be honest, it was more fantastic to rekindle a friendship

[00:13:16] after all those years. And the trips down memory light as one of our conversations

[00:13:21] about the challenges of the contact sensor environment where we're just as much from as

[00:13:28] anything else we could have covered. So Nick, here's to the next 200 I go for it mate.

[00:13:36] Hi there, Erica here from Quantum Rise, just wanted to say a quick congratulations to Martin

[00:13:42] and get out of rep coming up to 200 episodes and what a journey you've had. It was a real honour

[00:13:51] to be on the podcast and also deliver some sessions for the team leader community. You

[00:13:57] were really inspiration to that group of people and all of us running their own businesses. So

[00:14:02] congratulations Martin and the team here to go at the next 200. Hey, my name is Huzagaine. Congratulations

[00:14:10] on get out of rep being 200. Wow, one achievement. And just wanted to say a few words about

[00:14:17] what get out of rep means to me. I was lucky enough to be a guest on get out of rep and it's an amazing

[00:14:24] podcast. I started listening to it, I stumbled on it. I'm a way to work. Looking for a podcast,

[00:14:32] the Good Talker contact center is talk about the trade I mean, what I could learn maybe who could

[00:14:36] learn from and help kind of expand my network. I left the comment on on Apple reviews but I

[00:14:43] thought the podcast was I had a go back and I listened to it from the start and you reached out

[00:14:48] in your ass who it was, they left that comment. I said it was me and an hour of a relationship

[00:14:52] grew from there. We'd been with friends now ever since and the podcast is just a place that you can

[00:15:01] kind of listen to learn from understand other people in the contact center industry but also kind

[00:15:08] of not just about the industry itself, what's going on. What's new, what's changing, keeping up

[00:15:13] today but about individuals and I love the fact that you can learn about people and what their

[00:15:19] experience is where and how they started their careers and where the decrees go and not just from

[00:15:26] people like yourself who started taking telephone calls as a customer service advisor and then

[00:15:30] grew and kind of went into to operations but people that can start in a contact center and end up

[00:15:38] marketing or end up being heads of kind of awards ceremonies or people who are now doing kind of

[00:15:46] sail through service roles or you know it didn't take and it's just such an amazing space with some

[00:15:52] amazing people and obviously you do such a great job of getting such great stories and really

[00:15:58] getting people to to open up on the podcast. It's just one of the best things that I know it's a

[00:16:08] you know from traveling anywhere if I'm walking the dog, you know the podcast is on, having a listen

[00:16:13] and I'm learning, I'm coming back into work to you know what that idea that the the mask is just

[00:16:18] had I'm going to see if I could work for me and I'm going to give that a go. It's just such a lovely

[00:16:23] space and it's such a great podcast to listen to just want to thank you very much for doing it,

[00:16:28] best of luck he's to the next two hundred's have a good one take care.

[00:16:33] But um David Holmes he had directed the sales at XAC and author of late in the line so it's

[00:16:38] a massive well done 200 episodes ago around his true hate tremendous you've got some amazing

[00:16:44] experts that come on they talk about their industry the educate people who don't quite understand

[00:16:49] what we're doing how we are. It's just a fantastic podcast to thank you. The next 200 that

[00:16:53] hope there is exciting is the first 200 and the stuff that you do is support and promote our industry

[00:16:58] at least he can tell you. Thank you keep going, we'll forward it. Hello Martin and hello get out of

[00:17:07] rat audience I'm Gary Gony of Fab Solutions and I am very happy to say happy 200 episode birthday

[00:17:16] to get out of rat TV and well done Martin on all of the things you do you share a very similar

[00:17:28] stand for which is add value in everything that you do and I think my contributions to get out of

[00:17:36] rat haven't been invited on to the show a couple of times he's absolutely all about that adding value

[00:17:42] at every possible moment and really helping to support the contact center industry that we know

[00:17:48] and all the people that come part of that from the front line agents to team leaders to those senior

[00:17:56] that might be struggling to balance everything that the contact center industry throws at

[00:18:01] all so congratulations on your 200 birthday and here's to 200 more take care and speak to you also.

[00:18:11] Hey Martin you're number one fan here at Leigh Hall on from get knowledge just wanted to say

[00:18:16] a massive congratulations to 100 episodes is it's absolutely phenomenal but it's not just

[00:18:23] about the 200 episodes it's about what you've done for the team leader community the contact center

[00:18:31] worlds I speak a lot about connection and your ability to connect people together through

[00:18:40] both the team leader community and a gap of rat and all the things that you do on a gap of

[00:18:46] is just absolutely phenomenal for the betterment of all those that you're working hard to

[00:18:53] support so I just want to say thank you so much for everything that you do and your ability

[00:18:59] to connect these seconds to none it is your absolute superpower and a long may you continue to

[00:19:07] exercise that with everything you're doing we've got a wrap congratulations love you Martin hello

[00:19:14] Steve Dorman here from sabio company you're coming up to 200 episodes already what a

[00:19:19] word in the achievement it's been a while since I've been on the pod I've had a couple of

[00:19:23] appearances now hopefully I'd love to come on again at some point but yeah congratulations

[00:19:27] fantastic to see you achieving that milestone and long may this success continue so look

[00:19:32] forward to catching up soon. I'm Martin it's a real hunt congratulations on 200 episodes

[00:19:38] an amazing achievement I remember when you first started talking about it and now I'm not where

[00:19:44] thanks for your passion energy and support to the industry give it a zool-a-voys I loved

[00:19:49] coming on I still love coming on and I'll catch a whee so take care may well done.

[00:19:57] Hey Mr. Tee's out it's Martin from BBA quality just a little message so you can grasp on the

[00:20:01] 200 episode keep doing what you do dude good morning M.T. is Faith from VMO2 here and just wanted

[00:20:10] to say big congratulations on 200 episodes of get out of rap what on achievement and I can't

[00:20:16] believe it's been four years since I came on and did our WFM episode that was actually only episode

[00:20:22] 19s that were 181 amazing episodes of followed I hope to catch up soon keep doing what you're doing

[00:20:28] we're all still really enjoying it and congratulations again wow come on leave 200 episodes that's

[00:20:33] crazy congratulations so happy to be part of the journey of get out of rap bringing the context

[00:20:40] into community together clear by how well it's done that there was a massive need for this kind

[00:20:45] of engagement in the network and it's all down to you so massive congratulations Martin

[00:20:51] great to be part of it had so much good feedback that was nice to share some tips

[00:20:56] cutting me remember how long I think that was now sure I've got more but always love

[00:21:00] engaging with the network and sharing what I've learned in my experience over the years

[00:21:05] and learning from others so great to be part of it and long make continue best of luck to the

[00:21:10] future bed hi Martin Jerry Lines here from Uniclo just want to wish you and all of the get out

[00:21:16] of rap team a big world down on congratulations on getting through 200 episodes a great podcast or a

[00:21:23] great guy and your show does great wonders for the context and industry can't wait to listen to the

[00:21:29] 200 episode hi Martin this is Katherine Lindsay from Newcastle Street teach its solutions massive

[00:21:34] congratulations on the 200 episode of get out of rap and here's to the next 200 season

[00:21:41] get out of rap has changed my life it is a weekly bite education industry new motivation

[00:21:52] such great compensation I really feel like no better what your level in a context center

[00:21:59] manager team leader quality training there's always something on get out of rap for you

[00:22:06] thank you Martin for your amazing work. I'm Martin it's Marianne with us from the Variety Center

[00:22:12] masses of congratulations for your 200 episode is absolutely awesome but there again so are you

[00:22:22] I absolutely adore being any part of what you're doing i think it's wonderful podcast love

[00:22:30] being on there come wait to do it again so massive big hugs and honestly you are absolutely awesome

[00:22:40] having fantastic 200 episode bye hey Martin it's Beverly Mollard also known as Ray

[00:22:48] congratulations on reaching the 200 episode of get out of rap for anyone who doesn't know that podcast

[00:22:55] it's a great resource lots of really interesting people with good stories to tell from people across

[00:23:01] the contact center industry and it proves time and again that there's a career to be built

[00:23:06] in contact center and you've brought that to the fore with the show so well done again hope you

[00:23:12] enjoy recording the episode and look forward to listening to it hi Martin this is James

[00:23:17] revel here from the community homes just wanted to say congratulations to you on getting to the

[00:23:25] 200 episode of get out of rap we're doesn't seem possible because it doesn't seem that long ago

[00:23:31] that you started it but I'm sure it is time is flying it doesn't seem that long ago since there was

[00:23:36] the 100 episode celebration so really congratulations on all the longevity and making it

[00:23:43] success I think ensuring that there's a great buzz around their contacts into community

[00:23:50] which is certainly done and you know having been having had the honor of being a guest

[00:23:57] on a few of you episodes it's always a thrill of the pleasure to be able to discuss with yourself

[00:24:04] and also others I think on certain episodes that we've done on current topics within the

[00:24:11] extent of environment always great to hear the passion with which guests and participants share their

[00:24:19] knowledge and experience so congratulations once again and look forward to sending another message

[00:24:28] to celebrate the 300th episode get out of rap they care bye give my name is Dity's down it's

[00:24:36] see here or should I say crocky spent so as I'm now fondly known thanks to you I wanted to drop you a

[00:24:43] boys note to say congratulations on your 200 episode I mean what an achievement that is it

[00:24:50] really only felt like yesterday that we did the 150th episode with the team leaders at D.D. they say

[00:24:55] time flies when you're having fun her I think we can all agree how special get out of rap is and what

[00:25:01] brilliant job you do shine in a positive light on our industry I really can't wait to see what you

[00:25:06] with the next 200 episodes good look lovely all the best hey Martin it they are we in Martin here

[00:25:14] from just one to 11 it coach is we just want to say huge congratulations on reaching your 200th

[00:25:21] episode of Gau over up what you do in the community you're building is wonderful to see and so great to be

[00:25:36] thanks to each and every one that sent a video or a voice note below to you that are watching this

[00:25:43] song you too I wanted to include the voice notes on it all in one go I'm very lucky to be supported

[00:25:50] by such wonderful people who come on as guests given their support share their knowledge

[00:25:57] and here's to the next 200 thank you very much