#235 - the legend that is Chris Rainsforth is back
Get Out Of Wrap - The Contact Centre Community September 19, 2025x
235
00:46:5542.96 MB

#235 - the legend that is Chris Rainsforth is back

Chris Rainsforth is back on Get Out of Wrap!

In this wide-ranging chat, Martin and Chris explore:

  • The Forum’s Raising Standards conference and collaborative problem-solving

  • Why their awards programme is focused on stories and shared learning

  • The evolution of training – and whether roleplays still have value in 2025

  • The challenge of Learning & Development keeping pace with technology and remote work

  • The shift towards wellbeing, empathy, and people-focused leadership

  • Reflections on industry progress since the mid-90s – and where we still need to improve

Chris also shares personal insights on mental health, community support, and the importance of looking out for each other. As always, it’s candid, thoughtful, and full of laughs.

Chris Rainsforth is back on Get Out of Wrap!

In this wide-ranging chat, Martin and Chris explore:

  • The Forum’s Raising Standards conference and collaborative problem-solving

  • Why their awards programme is focused on stories and shared learning

  • The evolution of training – and whether roleplays still have value in 2025

  • The challenge of Learning & Development keeping pace with technology and remote work

  • The shift towards wellbeing, empathy, and people-focused leadership

  • Reflections on industry progress since the mid-90s – and where we still need to improve

Chris also shares personal insights on mental health, community support, and the importance of looking out for each other. As always, it’s candid, thoughtful, and full of laughs.