In this episode of Get Out of Wrap, Martin talks with Sam Sanford — writer, performer and former contact centre worker — whose acclaimed interactive show I Love My Job (with an asterisk!) shines a spotlight on the fascinating, funny, and deeply human world of customer service.
Sam’s one-person play mixes comedy, theatre and audience interaction to explore what it really means to “communicate authentically” in a world of scripts, KPIs and AI. Drawing on her own time in call centres, she shares hilarious and heartfelt stories about the conversations we have — and the ones we wish we could.
Expect discussions on:
The blurred line between human and AI communication
The exhaustion of constant conversation
The joy (and chaos) of customer interactions
Why treating people like people still matters most
This episode is a celebration of the humour, absurdity and humanity at the heart of contact centre life. 🎭