#30 Sham Aziz - Head of CS for Selfridges is back !
Get Out Of Wrap - The Contact Centre Community July 03, 2020
1
x
30
00:55:3251.4 MB

#30 Sham Aziz - Head of CS for Selfridges is back !

On his 2nd appearance my friend Sham talks about Lockdown adjustment and leveraging the situation to drive quicker decisions and the CS proposition in general. He also talks about Fortnite - gaming and CS. We finally cover diversity and inclusion and the recent BLM protests. An emotional episode for sure but enjoyable and hope you enjoy listening.
#30 Sham Aziz - Head of CS for Selfridges is back !

#30 Sham Aziz - Head of CS for Selfridges is back !

On his 2nd appearance my friend Sham talks about Lockdown adjustment and leveraging the situation to drive quicker decisions and the CS proposition in general. He also talks about Fortnite - gaming and CS. We finally cover diversity and inclusion and the recent BLM protests. An emotional episode for sure but enjoyable and hope you enjoy listening.