#33 Nicola Callan talks about Coaching & People Development in Contact Centres.

Nicola Callan has spent her entire career in and around customer operations and contact centres. In this episode, she shares how a pivotal moment 20 years ago helped to shape her career path and how that has most recently led her to set up her own company so she can do even more of the work she loves. Talking about all things coaching; what it is, what it isn’t, how it empowers others and how to develop your coaching skills, this episode is packed full of hints, tips, advice and insight from the start.