Chris Rainsforth is Head of Operational Best Practice at Verint, previously at The Forum Chris knows his stuff about contact centres and featured on episode 3 and has been a massive part of & supporter of the podcast. We have become friends so we chat for ages, I didn't want to leave anything out as Chris is a really interesting guy. The first part is centred on contact centres and then in the second hour ( recorded a week later ) we chat politics, life, lockdown and some football I'm sure gets in.
Chris understands that the point of this podcast is just to chat, its not scripted, questions are not prepared in advance its just meant to replicate the chats I have had in the past in real life and as such I try very hard not to edit anything so if you are a fan of GOOW you'll like this one.
Chris was also one of the first doners to the podcast's chosen charity Naomi House - he's been a massive supporter of this worthy cause - thanks Chris.
There will be more regular chats with Chris coming soon.