In this episode we cover Training in contact centres. I am lucky enough to be joined by Sophia Jakeman and Helen Manahan - experts in their fields, we talk about;
How has the pandemic changed training and peoples views on it ?
How is it being delivered and what best practice tips would you share?
We also spend some time talking about a key topic that is proving to be very popular at the moment - Vulnerable customers.
We also talk about the added benefits Sophia and Helen have seen in terms of peoples wellbeing being helped by training.