#48 Rula Samara of Hitachi Capital (UK) - Winner of the Contact Centre Manager of the Year award

Rula Samara - Contact Centre Manager at Hitachi Capital (UK) is a brilliant guest, a brilliant example of what good looks like in our industry and a brilliant person. Rula is the Gold Award Winner for the CCMA 2020 Contact Centre Manager of the Year - Large Team and was Highly Commended in the 2019 Women In Credit Awards for Team Leader of the Year - Large Team. Rula talks about her career in contact centres , her love of the industry and a story that shows her dedication to it that I defy anyone not to be amazed at ! Rula also talks about the process of being nominated for the Contact Centre Manager of the year award, what it was like and what it was like to win. This win has led to Rula taking her new found confidence to inspirational heights - we hear about the amazing work Rula did in devising and running a Christmas Day event for 120 refugees & asylum seekers in her community - her and her sister truly changed lives !