#5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.
Get Out Of Wrap - The Contact Centre Community May 24, 2019
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#5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.

Jo is a Senior Leader at John Lewis responsible for Operational Support - Customer Contact. 22 years as a Partner Jo has had a varied career and shares the lessons learnt and her passions for leading and coaching. Jo talks about her team winning a European Contact Centre & Customer Service award last year for their work and offers great advice on the importance of authenticity, feedback, reflection and personal purpose.
#5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.

#5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.

Jo is a Senior Leader at John Lewis responsible for Operational Support - Customer Contact. 22 years as a Partner Jo has had a varied career and shares the lessons learnt and her passions for leading and coaching. Jo talks about her team winning a European Contact Centre & Customer Service award last year for their work and offers great advice on the importance of authenticity, feedback, reflection and personal purpose.