#53 Franck Saint-Etienne Global WFM Process Lead @ Uber
Get Out Of Wrap - The Contact Centre Community March 26, 2021x
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00:46:1442.79 MB

#53 Franck Saint-Etienne Global WFM Process Lead @ Uber

Franck Sait-Etienne is the Global WFM Process Lead @ Uber and joins me from Amsterdam for this episode of Get Out of Wrap.

We talk about Franck's journey from Arvato, to Booking.com and then Uber.

We talk about why WFM, what challenges the pandemic has bought, some WFM best practice and whats in store for the future of WFM.

Franck is a great person to have on as the podcasts first International guest ! 

Franck Sait-Etienne is the Global WFM Process Lead @ Uber and joins me from Amsterdam for this episode of Get Out of Wrap.

We talk about Franck's journey from Arvato, to Booking.com and then Uber.

We talk about why WFM, what challenges the pandemic has bought, some WFM best practice and whats in store for the future of WFM.

Franck is a great person to have on as the podcasts first International guest !