#6 Helen Beaumont Manahan shares best practice on calibrations
Get Out Of Wrap - The Contact Centre Community May 31, 2019
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#6 Helen Beaumont Manahan shares best practice on calibrations

Helen is regarded as a subject matter expert within the Quality Assurance & monitoring world. In this episode we chat about what she considers a fundamental area in the development of a best practice QA framework - Calibrations. A must listen if you are interested in maximising your quality function within your Contact Centre.
#6 Helen Beaumont Manahan shares best practice on calibrations

#6 Helen Beaumont Manahan shares best practice on calibrations

Helen is regarded as a subject matter expert within the Quality Assurance & monitoring world. In this episode we chat about what she considers a fundamental area in the development of a best practice QA framework - Calibrations. A must listen if you are interested in maximising your quality function within your Contact Centre.