#7 Ann-Marie CEO of the CCMA chats about 25yrs of the CCMA & the UK and ECCCSA awards.

Celebrating their 25th anniversary this year the CCMA is a seminal organisation for all contact centre professionals - at the helm is Ann-Marie Stagg a role model for our industry. Ann-Marie covers a range of topics including the 25 year anniversary of the CCMA, the recent UK National Contact Centre Awards. She also talks about the judging process and judges& why you should enter the awards and the forthcoming European Awards.