Balancing CX & regulatory requirements in your quality framework is a challenge. Ed is an SME in the Quality world and shares his views on this and Ed also covers the following;
- the work of his team in The AA
- getting a seat at the table for QA
- how QA can positively disrupt CX & Ops
- QA as early detectors
- CX & Regulation - commercial vs regulation
- the difference between compliance and quality
- feedback & coaching
Ed also shares great advice on career progression.
Balancing CX & regulatory requirements in your quality framework is a challenge. Ed is an SME in the Quality world and shares his views on this and Ed also covers the following;
- the work of his team in The AA
- getting a seat at the table for QA
- how QA can positively disrupt CX & Ops
- QA as early detectors
- CX & Regulation - commercial vs regulation
- the difference between compliance and quality
- feedback & coaching
Ed also shares great advice on career progression.
