Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist.
In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that supported the next step in Memo’s digital transformation journey
Michael has just recently just completed the first of a three-stage course at Harvard Business School in the US and we hear about this and much more
Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist.
In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that supported the next step in Memo’s digital transformation journey
Michael has just recently just completed the first of a three-stage course at Harvard Business School in the US and we hear about this and much more
